API overview

The Viator API is a strategic advantage for Suppliers, System providers and Viator: the more robust our inventory, the wider the distribution and sales potential of the supplier’s products.

The two key API functions are for availability checking and inserting bookings into your system. Integration with our API will eliminate the current hassles of reservations teams having to manually manage block-outs, confirm on request bookings and manually re-key bookings into their reservations system. Integration with our API will also allow Viator to book your products closer to the departure time to increase last minute bookings and revenue. The other API functions such as amend, cancel and redeem are optional. These can be managed via the Viator Supplier Extranet if you choose to not implement them or add support at a later date.

There are several additional immediate benefits of connecting to Viator’s API. We will include your confirmation or order number on our vouchers which will simplify the reconciliation of our travelers with your system. We can also include your confirmation number on our voucher or smartphone as a barcode if you support scanners for entry to your activity. Because we will have to match our tour and option codes to yours, we can also include your tour and option codes on the vouchers, making it easier for your team to recognize the exact product our consumer purchased.

If you have developed a custom reservations system for your business you can share this website and documentation with your software developer to review. They can estimate the effort required to implement the API for your business

Feel free to email our support desk if you want to set up a call to discuss the project.

We look forward to you working with us to achieve system connectivity very soon, and please do not hesitate to let us know if you need assistance moving forward with this exciting project.

Supplier built APIs

These are the functions that are provided by the supplier's tour reservation system.

Business processes supported by the Viator Supplier API

The Viator API's have been designed to support several business processes, from initial product creation through to voucher redemption. Each of the business processes are supported by the API's called from either Viator or the Supplier.